This blog discusses the benefits of online hotel guest directories! They make guests happy by letting them customize their stay and plan activities. Plus, hotels save time and money by having all the information guests need at their fingertips. It's a win-win for everyone!
Imagine having an up-to-date hotel guide on your phone so you dont have to call the reception desk repeatedly.
INNsight’s Online Guest Directory informs your guests about all the services available on your premises, such as the pool, restaurants, and spa, as well as the times and locations of these services.
No waiting time, fewer calls to the reception, and lesser bothered concierge desk!
The Online Guest Directory may also inform you about nearby attractions, restaurants, and things to do so your guests can plan their vacations without leaving their rooms. It's like having a super helpful hotel concierge in your pocket!
In this blog, we’ll look at a few benefits of an Online Guest Directory for hotels.
Online guest directories let guests access hotel information anytime, anywhere. This frees up your staff to answer other questions and makes things convenient for your guests! A win-win situation for everyone!
Moreover, hotels can easily update the information anytime and even upsell their services and products.
Here are eight benefits of Online Guest Directory for Hotels-
Convenient access to hotel information for guests always helps enhance the guest experience. Instead of searching in bulky directories or waiting for room service, it's easier for guests to just open a digital directory and find what they need.
Think of it this way- Do you want to book an on-site spa appointment? Want to order dinner? Want to know pool timings? Just scan the QR code in your room and open the hotel’s online guest directory; voila, you get the information!
What information can you access through an online guest directory?
These directories give your guests easy and 24*7 access to information from anywhere. No more waiting on hold or flipping through pages – it's all right there, quick and convenient!
Imagine welcoming guests from all over the world. Make them feel comfortable and at home by providing them with information in their preferred language. This will allow guests to browse information and make the most of it.
Imagine the havoc it creates when your guests cannot navigate or be knowledgeable about things just because of the language barrier. Moreover, keeping signboards, menus, and other information in multiple languages and updating them in real-time is impossible.
An online guest directory is handy in this scenario, where every process from check-in to browsing information becomes easy. Giving multilingual support to your guests is one of the top benefits of Online Guest Directory for hotels.
Think of it as your guests carrying their own translator and guide in their pocket. Hotel staff can also easily communicate with guests through the directory.
By offering multilingual support to guests, hotels can break down language barriers. It's like saying “welcome” in every language.
Your Digital Directory also acts as a pocket concierge. Your guests will not have to browse through long lists of restaurants, nearby attractions, etc.
Rather than browsing a long list of restaurants or nearby attractions, you can offer your guests specially curated recommendations. You can suggest local hidden gems known for good food, perfect for a foodie.
Or
For a business traveler, you can suggest a high-end restaurant for work lunches and so on.
You can keep this section up-to-date with the latest information. Travelers may find lesser-known places to visit in that area, a family might discover kid-friendly attractions, and a couple may find a great place to have a romantic dinner, all in one place - your hotel’s online guest directory!
Guests feel connected when they get personalized recommendations. Through a keenly curated recommendations section, you can enhance the guest experience.
Traditionally, we get a one-for-all guest directory. However, guests can customize what they see or read with an online guest directory. Not interested in spa services? No problem—hide it!
This way, guests can only access information that matters to them, and these personalized experiences help them make the most of their stay.
There are many aspects in which guests can customize their experiences just the way they like them.
Plan like a pro!
Let your guests plan their itinerary within the comfort of their guest room. With the personalized and tailored recommendations in the directory, they can find activities and make special requests without hassle.
It's like having a personal travel assistant with you all the time! Plus, they can customize it according to their native language, making planning a vacation a breeze.
Simply put, online guest directories give you control and that is the important benefit of the Online Guest Directory for Hotels. They help you find what you need fast and create a stay that's exactly what you dreamed of – all with a few taps on your phone!
Have you seen those floor maps in your guest room and failed miserably to navigate yourself in the hotel with those paper maps? What if you get interactive hotel maps that guide you with the locations of every facility, like a fitness center or an on-site restaurant?
Well, the online guest directory helps in this case. Do not get fumbled in a maze of corridors and elevators. With the interactive navigation, your guests will never have to worry about getting lost.
These maps can also provide directions to nearby attractions and activities. Want to locate an ATM nearby quickly? Just tap your online directory, and voila! You're good to go! This navigation feature can be a cherry on top of your recommendations section.
Here are the things you can incorporate into your navigation feature:
- Hotel navigation
- Local transport
- Essentials (ATMs, hospitals, medicals, utility stores, etc.)
- Nearby restaurants
- Tourist spots
- Hidden gems
Basically, interactive maps in your online guest directory can be your guests’ pocket compass! It will help them navigate in and around your hotel with ease. No more getting lost and wasting time.
Remember when some air-conditioner didn't work in one of your guests’ rooms at 3 a.m.? It becomes a hassle when guests need to visit the front desk almost every time to locate the staff. Fixing such issues immediately becomes a task.
Now, imagine if your guest had an online guest directory; they would have directly connected to the concerned department, and the problem-solving would have been easier and faster.
With an online directory, your guests can easily communicate with your staff through their phone. Need a towel? Want to fix the TV in your room? Want to know spa timings? Information is just a quick message away!
Your front desk can concentrate on other things to enhance the guest experience. The digital directory itself solves all the basic needs and questions.
Guests appreciate faster responses. It plays a massive role in their satisfaction with their stay. With an online directory, queries can be asked directly, and staff can respond quickly. This saves a lot of your time and frustration.
Here is how Online Guest Directories can induce instant communication-
Problem-solving round the clock-> With this directory, your staff can reach your guests anytime, day or night.
Clear Communication-> Sometimes, guests get frustrated on phone calls because they cannot convey their issues, which increases confusion. With precise messaging, hotel staff can adequately understand and solve all the problems.
Generally, guest directories have an FAQ section where the hotel answers all the common questions. This helps guests get the essential information. It reduces the need for guests to contact staff whenever they have questions.
Live Chat Bots!
Chatbots answer basic questions and solve guest queries. If the problem persists, the query is further passed on to the hotel staff.
This reduces phone calls to the front desk!
Online hotel directories help guests talk to hotel staff easily. Guests can ask questions, order things, and get help themselves. This makes guests happy and their stay more fun!
A considerable advantage of having an online guest directory is the ability to update the information whenever you want. This way, your guests will not miss anything.
Is there a pool party or karaoke night happening in the restaurant? Let your guests know in the guest directory itself!
You can also inform them about current offers, discounts, and future offers. You can promote vouchers, loyalty programs, coupon codes, etc., and you can remove them at your convenience.
You can add a pop-up window when your guest opens a directory. Do you have a discount on spa treatments or a weekend package? Promote it in the online guest directory! Guests might book something extra if they see a great deal.
You can ensure that your guests are aware of and can access every amenity and facility on your premises.
You can add a notification feature in your guest directory to update them about future events, discounts, and amenities.
Hence, hotel online guest directories help guests find the latest fun things, yummy food, and exciting events. Update the guide often so guests know what's happening!
Hotels can leverage their online guest directory to become a real-time hub for discovering local treasures. Here's how:
1. Personalized Experiences for Your Guests
Being local, hotels can recommend attractions and activities beyond typical tourist places. Your guests can get a more personalized experience through this. You can prominently add these places to your directory along with media.
Your guests won't need to rely on outsiders to maximize their stay. Your online directory will have everything they need at their fingertips.
Want to make it more personalized? Segregate these attractions into categories such as Family-friendly, Kid-friendly, for adventurers, couple-friendly, and so on. Guests can choose their category according to their preferences.
Keep updating these sections to ensure your guests get real-time information.
2. Enhance Relationships with Local Businesses
You can promote local businesses such as restaurants or activity providers, such as water activities, trekking, sightseeing, etc. You can also partner with these businesses and offer discounts to your guests who use these services.
Your bond with these local businesses will strengthen while you offer great deals to your guests—a win-win situation for everyone!
With these features, hotels can transform their online directory into a dynamic platform for discovering local gems. Guests will benefit from real-time recommendations, insider tips, and a more personalized experience, ultimately leading to a more positive and memorable stay.
No more running to the front desk! Your online guest directory will do all the work. Your directory has all the information your guests need—pool hours, restaurants, activities—and it's up to date! Personalized recommendations, interactive maps, real-time updates, and so on are available in your guests’ language. Working through these features, you can make your guests feel welcome. Solve their queries quickly, answer promptly, and enhance their stay on a whole new level with your online guest directory.
Online guest directory makes life easier for both you and your guests!
Online guest directories empower guests with info, reduce staff workload, boost revenue, and keep info fresh – all in a sustainable format.
Simplify guest experiences and boost revenue with a user-friendly online directory. Visit www.onlineguestdirectory.com to get started today!
With the help of OGD analytics, you will get to understand guest preferences, which is one of the biggest benefits of online guest directory for hotels. You can use this to target specific guest segments for promotions.
Online directories provide analytics that give you insights about guest behavior and preferences.
Yes, they can! Providing the convenience of opting for services in the comfort of the guestroom is one of the major benefits of online guest directory for hotels.
Related Blogs
